Is United on suicide watch?

I don't know if it is the air line or the union, but it sure seems that United is bound and determined to self destruct.  A simple change that needs to take place is removing people like this ticket agent from any public service position. Then strip them of any pension. Last, take any award given to the people whom they belittle from the union funds. Specifically, the retirement fund.
Since 9-11-01 there has been a slow strangulation of our ability to travel with in our own nation. It is time to reverse this .